Shipping policy

Shipping Policy

Last updated: 12th June 2026

Thank you for shopping with riozen.shop. We are committed to delivering your order quickly and safely. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–2 working business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly delayed.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Region

Estimated Delivery

United States

5–10 business days

Canada

7–14 business days

Europe

7–15 business days

Australia & New Zealand

8–16 business days

Rest of World

10–20 business days

Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.

4. International Shipping

We ship worldwide.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • Customs processing may cause additional delivery delays.

5. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to incorrect information provided by the customer

If you notice an error, contact us immediately at rupak.rmajumder@gmail.com

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item/package (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Delayed Deliveries

While we aim to deliver all orders on time, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs clearance
  • High shipping volumes

We appreciate your patience and understanding.

8. Contact Us

If you have any questions about shipping, please contact us:

Email: rupak.rmajumder@gmail.com
Website: www.riozen.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM